Ready to go

Congratulations, your screen sharing introduction is complete! Bookmark this Academy and revisit for quick access to common questions, plus guides and tips on using and integrating screen sharing into your school or district.

Security

At DisplayNote, we prioritise protecting our partners and end users. Why? Because in a world of evolving digital threats, safeguarding sensitive information and maintaining trust is essential.

Data Security

Data Security

Information on what data is captured and where it is stored.

Information on what data is captured and where it is stored.

For issues around internet access, audio & video, or if the touch display isn't working.

A commitment to security at DisplayNote
A commitment to security at DisplayNote
A commitment to security at DisplayNote
A commitment to security at DisplayNote

Secured by DisplayNote

Secured by DisplayNote

A closer look into our commitment to your security and privacy.

Useful links

Below you’ll find some useful links to our tech specs, support docs, and common FAQs from other users.

Minimum requirements

Minimum requirements

Minimum requirements for your system and devices.

Firewalls + Proxies

Firewalls + Proxies

Network and Firewall requirements to run our Screen Sharing solution.

Network and Firewall requirements to be aware of.

Deployment Guide

Deployment Guide

A quick guide to go through how screen sharing can be deployed.

A guide to go through how screen sharing can be deployed.

Server information

Server information

Information on server location, uptime and usage.

Need help but not sure who to speak to?

Speak to your panel rep

Speak to your panel rep

For issues around internet access, audio & video or display touch not working.

For issues around internet access, audio & video or display touch not working.

For issues around internet access, audio & video, or if the touch display isn't working.

Download PDF

Rónán our Customer Support Manager providing technical assistance to a customer
Rónán our Customer Support Manager providing technical assistance to a customer
Rónán our Customer Support Manager providing technical assistance to a customer
Rónán our Customer Support Manager providing technical assistance to a customer

Speak to Rónán

Speak to Rónán

For issues around licence activation, blank screens, or connecting to the software.

FAQs

Q. Why am I seeing a blank screen when casting?

Q. Why is there a delay when casting my screen?

Q. Why can't I update the app on my Android display?

Q. Can I use your software on a non-touch screen?

Q. Is it possible to share my device's audio when casting?

Q. Is there a limit on how may displays I can broadcast to?

Q. Why can't I see the remote control option?

Q. Is there a limit on how many participants can view a broadcast on their device?

Q. Why am I seeing a blank screen when casting?

Q. Why is there a delay when casting my screen?

Q. Why can't I update the app on my Android display?

Q. Can I use your software on a non-touch screen?

Q. Is it possible to share my device's audio when casting?

Q. Is there a limit on how may displays I can broadcast to?

Q. Why can't I see the remote control option?

Q. Is there a limit on how many participants can view a broadcast on their device?

Q. Why am I seeing a blank screen when casting?

Q. Why is there a delay when casting my screen?

Q. Why can't I update the app on my Android display?

Q. Can I use your software on a non-touch screen?

Q. Is it possible to share my device's audio when casting?

Q. Is there a limit on how may displays I can broadcast to?

Q. Why can't I see the remote control option?

Q. Is there a limit on how many participants can view a broadcast on their device?

Q. Why am I seeing a blank screen when casting?

Q. Why is there a delay when casting my screen?

Q. Why can't I update the app on my Android display?

Q. Can I use your software on a non-touch screen?

Q. Is it possible to share my device's audio when casting?

Q. Is there a limit on how may displays I can broadcast to?

Q. Why can't I see the remote control option?

Q. Is there a limit on how many participants can view a broadcast on their device?

Rónán LOgue Customer Support Manager at DisplayNote is here to help
Rónán LOgue Customer Support Manager at DisplayNote is here to help

Help from Rónán

Help from Rónán

Help from Rónán

Having activation issues?

Activation usually occurs at a factory level before you receive your new display. However, there can be instances there this hasn't occurred. If you are seeing an activation error, please check that the network and firewall requirements are fully applied. 

You can read the support article that covers this in more detail at the link below.

Having activation issues?

Activation usually occurs at a factory level before you receive your new display. However, there can be instances there this hasn't occurred. If you are seeing an activation error, please check that the network and firewall requirements are fully applied. 

You can read the support article that covers this in more detail at the link below.

A teacher who is confident using the solution to improve her lesson and embrace technology

Teacher Portal

Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.

Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.

Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.

A teacher who is confident using the solution to improve her lesson and embrace technology

Teacher Portal

Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.