Ready to go
Congratulations, your screen sharing introduction is complete! Bookmark this Academy and revisit for quick access to common questions, plus guides and tips on using and integrating screen sharing into your school or district.
Useful links
Below you’ll find some useful links to our tech specs, support docs, and common FAQs from other users.
Minimum requirements
Minimum requirements
Minimum requirements for your system and devices.
Firewalls + Proxies
Firewalls + Proxies
Network and Firewall requirements to run our Screen Sharing solution.
Network and Firewall requirements to be aware of.
Deployment Guide
Deployment Guide
A quick guide to go through how screen sharing can be deployed.
A guide to go through how screen sharing can be deployed.
Server information
Server information
Information on server location, uptime and usage.
Need help but not sure who to speak to?
Speak to your panel rep
Speak to your panel rep
For issues around internet access, audio & video or display touch not working.
For issues around internet access, audio & video or display touch not working.
For issues around internet access, audio & video, or if the touch display isn't working.
Download PDF
Speak to Rónán
Speak to Rónán
For issues around licence activation, blank screens, or connecting to the software.
FAQs
Q. Why am I seeing a blank screen when casting?
Q. Why is there a delay when casting my screen?
Q. Why can't I update the app on my Android display?
Q. Can I use your software on a non-touch screen?
Q. Is it possible to share my device's audio when casting?
Q. How do I change the resolution?
Q. Why am I seeing a blank screen when casting?
Q. Why is there a delay when casting my screen?
Q. Why can't I update the app on my Android display?
Q. Can I use your software on a non-touch screen?
Q. Is it possible to share my device's audio when casting?
Q. How do I change the resolution?
Q. Why am I seeing a blank screen when casting?
Q. Why is there a delay when casting my screen?
Q. Why can't I update the app on my Android display?
Q. Can I use your software on a non-touch screen?
Q. Is it possible to share my device's audio when casting?
Q. How do I change the resolution?
Q. Why am I seeing a blank screen when casting?
Q. Why is there a delay when casting my screen?
Q. Why can't I update the app on my Android display?
Q. Can I use your software on a non-touch screen?
Q. Is it possible to share my device's audio when casting?
Q. How do I change the resolution?
Help from Rónán
Help from Rónán
Help from Rónán
Having activation issues?
Activation usually occurs at a factory level before you receive your new display. However, there can be instances there this hasn't occurred. If you are seeing an activation error, please check that the network and firewall requirements are fully applied.
You can read the support article that covers this in more detail at the link below.
Having activation issues?
Activation usually occurs at a factory level before you receive your new display. However, there can be instances there this hasn't occurred. If you are seeing an activation error, please check that the network and firewall requirements are fully applied.
You can read the support article that covers this in more detail at the link below.
Teacher Portal
Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.
Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.
Get your teaching staff off to a strong start by sharing this Teacher portal. They'll dive straight into instructional videos, advice and best practice for integrating screen sharing into their lessons with confidence.